FAQ

During Covid-19 we are accepting prescriptions which are over 2 years old, and offering a 10% Discount on all frames – use code 10percent

Just add it during the checkout process.

We do offer frames only however, we would only be able to offer 1⁄2 refund of the price of the frames if they are returned.

For this, they would need to be returned in the exact same condition. We would advise recorded delivery as we are not liable for items lost in the post.

You can always get a full refund in case an incorrectly made prescription.

Also if the goods you ordered were not as per your order.

For a full refund, all you need to do is send us the received pair at your own cost and confirm the carrier and tracking number if possible.

Once we have reviewed all the information

We will also refund you the cost of your postage.

Customer satisfaction is paramount to us at GTTM, so if you are not completely satisfied with your purchase from us please contact us with any issues you have and we will be happy to help you.

• IF The vision is poor in the glasses due to a mistake in how your eyes were tested, or you entered the prescription incorrectly on our site. In this case, GTTM will not be held responsible. We will, of course, help you to resolve this issue by offering you an extra discount on further orders to reduce any further costs.
• If we manufacture the glasses incorrectly – In this case we will offer a complete no quibble replacement immediately , once the verification process is completed.

We completely understand the importance of quality lenses have to the health and well-being of your eyes and we know you want frames that are suitable, comfortable, stylish and made with the latest materials.

We believe our frames are as good, if not better than the high street, amazing quality at a fraction of the cost.

We aim to give all our customers complete peace of mind when they place an order with us.

Any issues please Contact Us and a member of the team will respond with 24 hours.