FAQ

  • Do you offer frames only?

    We do offer frames only however, we would only be able to offer 1⁄2 refund of the price of the frames if they are returned.

    For this, they would need to be returned in the exact same condition. We would advise recorded delivery as we are not liable for items lost in the post.

  • When am I eligible for a full refund?

    You can always get a full refund in case an incorrectly made prescription.

    Also if the goods you ordered were not as per your order.

    For a full refund, all you need to do is send us the received pair at your own cost and confirm the carrier and tracking number if possible.

    Once we have reviewed all the information

    We will also refund you the cost of your postage.

  • Our 14 day Guarantee

    Customer satisfaction is paramount to us at GTTM, so if you are not completely satisfied with your purchase from us please contact us with any issues you have and we will be happy to help you.

    • IF The vision is poor in the glasses due to a mistake in how your eyes were tested, or you entered the prescription incorrectly on our site. In this case, GTTM will not be held responsible. We will, of course, help you to resolve this issue by offering you an extra discount on further orders to reduce any further costs.
    • If we manufacture the glasses incorrectly – In this case we will offer a complete no quibble replacement immediately , once the verification process is completed.

  • Glasses to the masses 100% Satisfaction policy

    We completely understand the importance of quality lenses have to the health and well-being of your eyes and we know you want frames that are suitable, comfortable, stylish and made with the latest materials.

    We believe our frames are as good, if not better than the high street, amazing quality at a fraction of the cost.

    We aim to give all our customers complete peace of mind when they place an order with us.

    Any issues please Contact Us and a member of the team will respond with 24 hours.

  • Do you accept NHS vouchers?

    Currently we do not accept NHS vouchers as payment.

  • What payment methods do you accept?

    We accept all major credit and debit cards and Paypal

  • Is our payment process safe and secure?

    Yes, our SSL- enabled web server has a 256 encryption which is the strongest possible.

    This means all our transactions are safe and secure, giving you full peace of mind.

  • Can you put new replacement lenses into my current frames?

    Yes, please visit the REGLAZE section on our website.

  • What if my frames need adjusting after I receive them?

    Most optical stores will do any minor adjustments as goodwill or for a small fee.

    If you are still having issues then please get in contact and we will help.

  • What bifocal segment do Glasses to the masses use?

    We use a standard D28 segment, which is very popular.

    We also offer an E line where the line is across all the lens.

    The best Bifocal we offer is a “no visable line ” bifocal. This is a highly modern digital design, allowing for amazing visual results at distance and near.

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